P2 provides back-office support for home care agencies including service delivery support, billing & payroll support, HR support, KPI reporting, and optional add-ons like care management, after-hours call support, and recruiting support.

Yes. You can choose support for one department or build a full back-office package based on what your agency needs most.

We offer fast-start support for urgent needs. Start times depend on your service package, but we prioritize a quick and organized implementation.

Both. Many agencies start with one service area and expand later, while others choose full coverage from the beginning.

We start with a strategy call to understand your goals and operational gaps. Once services are selected, we begin implementation by setting up workflows, communication, and support systems.

Yes. We build or refine SOPs for the services we support to ensure tasks are consistent, trackable, and easy to follow across your team.

ABCD means the process is written clearly enough that anybody can do it. It creates simple, repeatable steps so tasks are done the right way—even when staff changes.

Yes. We help monitor attendance, follow up on call-outs and no-shows, assist with shift finalization, and support caregiver communication so schedules stay covered and accurate.

Yes. We support billing and collections, payroll processing support, and billing/payroll dispute resolution—helping keep operations clean and consistent.

Yes. After-hours support is available as an add-on service to support client and caregiver calls when your office is closed, including weekend coverage.

Pricing depends on the services you choose and how much coverage your agency needs. We’ll review options with you on a free strategy call and recommend the best-fit package.

Your support can scale with your agency. You can adjust services, add departments, or expand coverage as your business grows and your needs change.