P2 OWNER SUPPORT SERVICES | SERVICES
SERVICES
Our Services
P2 Support provides full back-office support built specifically for home care agencies. Our core services cover the essential day-to-day operations that keep your agency running smoothly, while our add-on services give you extra coverage where you need it most.
OUR SERVICES
01 | Service Delivery Support
We help your day-to-day operations run smoothly by keeping shifts documented, monitored, and communicated clearly.
Clock-in / clock-out monitoring
Shift finalization & documentation follow-up
Inbound & outbound caregiver call support, including:
Call-outs, lateness, clock-in/out issues
Follow-up on no call/no shows
Client notifications
02 | Billing & Payroll Support
We provide dependable billing and payroll support to help keep financial processes accurate and organized, while assisting with collections, payroll processing, and dispute resolution.
Billing & collections support
Payroll processing support
Billing and payroll dispute resolution support
03 | Caregiver Call
Center Support
We help keep your team onboarded, compliant, and documented—without the overwhelm.
24/7 Caregiver Call Support
Inbound & outbound caregiver call support relevant to Service Delivery
Call-outs, lateness, clock-in/out issues
Follow-up on no call/no shows
04 | KPIs + Data-Driven Insights
We provide reporting and operational insights so you can make decisions based on real data—not guesswork.
Scheduled vs. actual reporting
Billed vs. collected reporting
Compliance tracking (training + documentation)
Productivity and labor cost insights
Staffing requirement insights
Add-On Services (Optional Support)
Care Management Support
We help keep client processes organized from intake to discharge, while supporting service quality and follow-through.
Client intake processing (tasks, profile setup, schedule setup, file/home binder prep, etc.)
Client file management
Client satisfaction surveys
Discharge processing
Critical incident support (full incident documentation, complaints & grievances processing, and coordination)
After-Hours Call Center Support
We provide reliable call support when your office is closed—so clients and caregivers are never left without help.
Client & caregiver support beyond service delivery scope
Inbound & outbound call support
24/7 weekend support
Recruiting Support
We support your hiring pipeline so you can bring on caregivers faster and track performance consistently.
Job posting & screening
Interview coordination
Onboarding extensions
Performance tracking
Advanced HR Support
We help keep hiring processes organized from job posting to performance tracking, while supporting efficient screening, interview coordination, and follow-through.
Employee onboarding support
Employee documents compliance Tracking and employee outreach
Training Compliance Tracking and employee outreach
KPI Insights: Compliance (training & employee documents)
KPI insights: Enhanced Employee Performance Tracking (Employee Scorecard and Performance Bonuses Tracking)
Scheduling Support (Beta)
We provide reliable scheduling support to keep shifts fully staffed and organized, while managing caregiver matching, real-time restaffing, and schedule optimization for smoother client care coverage.
Dedicated Scheduler
Reviewing/Restaffing 7-day open shift coverage
Managing schedule based on client restrictions, preferences, blocked caregivers, and flexibility
Updating schedules in operating system
Real-time restaffing coordination
Supporting schedule optimization to minimize overtime and improve caregiver-client matching
Experience True Peace of Mind and a Stronger Business with P2, Your Dedicated Back-Office Support
Expert Home Care Consultation Available
Ready to streamline operations and boost success? Contact P2 Owner Support Services and let’s achieve your goals together!
